Cancellation and Return Policy

At Truextracts, customer satisfaction is our top priority. We strive to provide the best service and ensure a seamless experience. To maintain transparency, here are our detailed cancellation and return policies:

Cancellation Policy

We understand that sometimes you may need to cancel an order. Here’s how our cancellation policy works:

1. Full Refund on Timely Cancellations:

   • If you cancel your order before it has been accepted by us, you are eligible for a full refund.

2. How to Cancel:

   • Simply reach out to us via our chat support or contact number to initiate a cancellation request.
   • Ensure your cancellation is done promptly to avoid the order being processed.

3. Processing Refunds:

   • Refunds for eligible cancellations will be credited within 5-7 business days.

For any queries or assistance regarding cancellations, don’t hesitate to contact us through chat or WhatsApp.

Return Policy

At Truextracts, we adhere to a no return or exchange policy for our products due to their perishable and consumable nature. However, we believe in supporting our customers fully and addressing any concerns they might have.

1. No Returns or Exchanges:

   • Since our products are food-grade and highly sensitive, we cannot accept returns or exchanges to maintain quality and safety standards.

2. Customer Support for Issues:

   • Just because returns aren’t accepted doesn’t mean we leave you without solutions.
   • If you encounter any issues with your order (such as damaged packaging, incorrect items, or quality concerns), please get in touch with us immediately.

3. How We Help:

   • We take every complaint seriously. Our team will listen, understand your concerns, and work towards providing the best possible solution, whether that’s a replacement, a refund, or any other resolution.

4. Contact Us for Support:

   • Reach out to us via WhatsApp, chat support, or our customer care number to report any issues.
   • Our support team will ensure your concerns are addressed promptly and satisfactorily.

Contact Us

We are always here to help. If you have questions regarding cancellations, refunds, or any other concerns, please reach out to us:

• Email: truextracts.blr@gmail.com
• Phone: +919353996126

At Truextracts, we value your trust and strive to make your experience with us as smooth and enjoyable as possible.